Why is my order/item missing? OR Change/Cancel Order? 

  • We are very sorry for this, please contact our friendly Customer Service Team for advice on +968 95441054

What do I do if my item is damaged?

  • Here at Smart Mom Baby Shop , our team takes special care of each order to ensure your order reaches you in perfect condition. On the odd occasion that you do receive a damaged item, Kindly Contact us at +968 95441054  with a picture proving the damage & we will do everything to help you.

Out of stock items

  • Had your heart set on a specific item and it’s out of stock? Not to worry, you can contact our Customer Service team who will try their hardest to find an alternative item for you or give you an approximate time of when the item will be back in stock. +968 95441054

What items are not eligible for return?

Products we can’t process for return are listed below:

  • Books.
  • Diapers
  • Baby wipes
  • Milk & nutrition items
  • Potty training items
  • Undergarments
  • Maternity Belt
  • Clothing/footwear items without the original packaging and tags
  • Personalized items
  • Items on sale
  • Electronic items where the original seal is broken
  • Items that are not in original condition and packaging (For example, it came in a sealed box or plastic packaging and this was removed, broken or torn)
  • Damaged items due to misuse or showing signs of wear and tear, even if they are still under warranty period
  • Items that have been assembled, used, altered or installed, unless defective
  • Items that were sealed and require their hygienic levels to be intact from the manufacturer

How much do you charge for GCC Shipping?

We aim to deliver to all international addresses within 7-10 working days across all GCC countries.Shipping rates are as follows

  • Qatar = 47.29 QAR
  • United Arab Emirates (UAE) = 38.2 AED
  • Bahrain = 11.8 BHD
  • Kingdom of Saudi Arabia = 87.7 SAR
  • Kuwait = 7.19 KWD