Shipping Policy

Thank you for choosing SmartMom! This Shipping Policy outlines the terms and conditions regarding the shipping and delivery of products purchased from our website. Please review the following information carefully before placing your order.

Shipping Methods and Availability:

1. We offer shipping services to customers located in Oman and across all GCC (Gulf Cooperation Council) countries. Please note that shipping to international locations outside of the GCC is currently not available.
2. Order Processing Time:
- Once your order is successfully placed and payment is confirmed, we will begin processing your order. The processing time typically takes 1-2 business days. During peak seasons or special promotions, processing times may be slightly extended. We appreciate your patience during such times.
3. Delivery Time:
a. Oman:
* Muscat: For orders delivered within Muscat, you can expect your package to arrive within 1-2 working days.
* Outside Muscat: For orders delivered outside of Muscat, please allow 3-7 working days for your package to arrive.
* Note: Some products may require additional time for delivery. Please refer to the product description for specific delivery timelines, if applicable.
b. GCC Countries:
* Delivery times to GCC countries may vary based on the destination. Please allow an estimated delivery time of 7-14 working days for shipments to GCC countries.
* Note: Some products may require additional time for delivery. Please refer to the product description for specific delivery timelines, if applicable.
Shipping Charges:
1. Shipping charges will be calculated and displayed during the checkout process based on the weight, dimensions, and destination of your order. The shipping charges will be added to your total order amount.
2. Delays and Exceptions: While we strive to deliver your orders within the estimated timeframes, please note that unforeseen circumstances such as weather conditions, customs clearance processes, or other logistical issues may cause delays. In such cases, we will make every effort to keep you informed and updated regarding the status of your shipment.
3. International Customs and Duties:
For orders shipped to destinations outside of Oman, please note that you are responsible for any applicable customs duties, taxes, or fees levied by the destination country. These charges are not included in the product or shipping prices and are the sole responsibility of the customer.
4. Order Modifications and Address Changes:
5. If you need to make any changes to your order, such as modifying the items, shipping address, or canceling the order, please contact our customer support team as soon as possible. We will do our best to accommodate your request if your order has not already been processed for shipping.
6. Contact Information:
7. If you have any questions, concerns, or need assistance regarding our shipping policy, please feel free to contact our customer support team through the following channels:
* Phone: 968-94943113
We appreciate your understanding and cooperation. Happy shopping!
Note: This shipping policy is subject to change without prior notice. Please refer to the most recent version of the policy available on our website.